After Hours Emergency Maintenance
Please call or text the below number for any after-hours emergency. If deemed an emergency, you must be available to allow entry into your home.
After hours are 5pm-8am Monday through Friday and 24 hours Saturday/Sunday. This service is also available anytime the Leasing Office is closed.
The below are considered emergencies:
- Break in
- Broken Lock: if the issue could allow unwanted entry into the home.
- Broken Window: if the issue could allow unwanted entry into the home
- Checking on a relative: Ardent does not do wellness checks. Contact the police.
- Clogged toilet: if only 1 toilet maintenance must respond.
- Entry door Issues: if the issue could allow unwanted entry into the home.
- Fire
- Fire /Smoke alarm: if going off, will relay
- Fire Hazard
- Garage door: stuck closed or stuck open
- Gas Leak
- Lockout of home: if photo ID available & name is on lease, will relay; otherwise asked to call back
- Lockout bathroom: if more than one bathroom, will hold for office; if not, will relay
- No A/C, if inside or outside temp is 85 or above or if elderly, pregnant, medical condition.
- No Electric: if just their residence, will relay; if everyone, we refer to the electric company
- No Heat: 45 degrees or below outside, 60 degrees or below inside
- No Hot Water
- No Water – unless area outage.
- Parking Issue: RSC if applicable; maintenance will not be responsible to respond.
- People in pool after close: RSC if applicable if not, maintenance will need to respond.
- Property damage
- Refrigerator not functioning or other issue
- Water leak
For all other maintenance items, please log into your resident portal and put in a maintenance request. You may add multiple requests on the same work order. Pictures are worth a thousand words. You must either give us permission to enter or tell us a day you will be home to meet with a technician.